Full refund or exchange is permissible if returned/ exchanged within 10 days of purchasing. This 10 day permissible return / exchange period is for Australia wide and International sales alike.
Please note: No refund or exchange on sale items.
The purchased item must be unworn and tagged as per how it was originally shipped to gain full refund and or exchange. All items are quality controlled prior to shipping. But if you find your pieces have manufacturing flaw, Daisyvoid will gladly repair, exchange or refund the goods.
In accordance to this, fine jewellery is of a delicate nature, especially when using solid gold and 925 silver. Therefore, the wearer must note that the following measures must be taken in order to maintain your Daisyvoid jewels longevity and durability.
- Always remove jewellery before swimming in the ocean or pool alike and or before using detergents etcetera.
- Do not do physical exercise whilst wearing fine jewellery. This will bend and reshape your jewellery which will inevitably lead to it becoming brittle and breaking.
Note: The purchaser pays for all returns/ exchanges via trackable post. In return Daisyvoid will send out exchanges free of charge.
Any variance in crystals/ stones isn't a permissible flaw. All crystals are completely unique in aesthetic therefore may appear subtly different in colour and clarity. If what you receive is subtly different to that has been photographed this is not acceptable for refund/exchange. Replacements are only possible if the item is available.
For any return or exchange enquiries, please email us at: firstname.lastname@example.org